ESENCreate account
Menu
ESEN
Create account

Calls

A call comes in.
Choose who answers

Connect a voice-capable number through Twilio and choose how to answer each number: with the AI voice assistant or by handing the call to a person. The assistant requires AI to be enabled in RouterClip.

Create accountChannels

01 · Options

Choose how to handle calls

  1. 01

    Voice assistant

    Let the assistant answer using the AI configured for your company.

  2. 02

    Your team

    Send the call to the agent phone set for that number.

  3. 03

    Optional recording

    Save audio when you enable recording; the caller hears a notice first.

  4. 04

    Assistant transcript

    Read the assistant conversation in the call record.

  5. 05

    Call summary

    Review a summary alongside the call and its customer context.

  6. 06

    Email sharing

    Send the summary and assistant transcript using a connected company mailbox.

Optional integration support

Connect channels yourself or request setup assistance per channel by email. It is contracted separately, is not added to your subscription automatically, and does not include provider usage.

Optional integration support: €25 per channel · one-time payment · Request help

Prices in euros. Taxes excluded.

Voice minutes and overage

Your voice allowance is shared across company numbers and renews each month, including on annual plans, without rollover. RouterClip measures call minutes each month and notifies your company at 80% and 100% of the allowance. Calls continue beyond it: each extra minute costs €0.15, is recorded in your usage and billed separately by RouterClip; it is not charged automatically with your subscription. Phone numbers and carrier connection charges are separate.

AI for every assistant, including the voice assistant and call summaries, shares your company’s monthly AI limits with chat and the other channels. When a limit is reached, assistants pause, including the voice assistant even if minutes remain, until renewal or adjustment, without automatic extra charges.

Pricing

02 · Step by step

Set up your phone line

  1. Step 1 of 3

    Connect a compatible number

    Use a Twilio number with voice capability, or ask your carrier about porting or forwarding.

  2. Step 2 of 3

    Choose assistant or team

    Enable AI for assistant calls, set an agent phone for human handoff, and choose whether to record or email a summary.

  3. Step 3 of 3

    Make a test call

    Check who answers and, for assistant calls, review the transcript and summary in RouterClip.

Create your company workspace

Create your account, choose a plan, and connect your channels. RouterClip hosts the platform for your team.

Create account