Terms of service

01Service provider

Company name

[RAZÓN SOCIAL]

Tax ID

[NIF]

Registered address

[DOMICILIO]

Registration details

[DATOS REGISTRALES]

Contact email

[email protected]

02Scope of the service

[TO COMPLETE: what the service includes and what it does not.]

03Registration and company account

[TO COMPLETE: who may register, account responsibilities and access for team members.]

04Prices, billing and payment

Current prices for plans and extras are published on the pricing page.

Your voice allowance is shared across company numbers and renews each month, including on annual plans, without rollover. RouterClip measures call minutes each month and notifies your company at 80% and 100% of the allowance. Calls continue beyond it: each extra minute costs €0.15, is recorded in your usage and billed separately by RouterClip; it is not charged automatically with your subscription. Phone numbers and carrier connection charges are separate.

Contacts are stored records shared across your company, with no monthly reset. Each plan has a cap on stored contacts and RouterClip notifies your company at 80% and when the cap is reached; messages arriving through your channels are never lost. Once the cap is reached, new contacts cannot be added manually, by import or through the API until you free up space or upgrade the plan. Anonymous chat sessions do not count towards the cap.

AI for every assistant, including the voice assistant and call summaries, shares your company’s monthly AI limits with chat and the other channels. When a limit is reached, assistants pause, including the voice assistant even if minutes remain, until renewal or adjustment, without automatic extra charges.

[TO COMPLETE: billing, payment, taxes and the conditions of the optional assisted setup.]

05Term, renewal and cancellation

[TO COMPLETE: subscription term, renewal, cancellation and what happens to data when an account is closed.]

06Acceptable use

[TO COMPLETE: customer obligations and prohibited uses of the service.]

07Availability and support

[TO COMPLETE: service availability, maintenance and support channels.]

08Data protection

[TO COMPLETE: data processing terms between the owner and each customer company.]

09Liability

[TO COMPLETE: limits of liability for each party.]

10Changes to these terms

[TO COMPLETE: how changes are notified and when they take effect.]

11Applicable law and jurisdiction

[TO COMPLETE: applicable law and competent courts.]