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Find the answer.
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Start with the basics below, then open the page for the channel or feature you want to use.
01 · Guides
Where to start
- 01
Set up your company
See how registration, team access, and channel setup fit together.
Set up your company - 02
Connect a channel
Review what WhatsApp, email, social messages, calls, and web chat each require.
Connect a channel - 03
Use company documents
Learn how the assistant uses your knowledge and when an agent takes over.
Use company documents
02 · Answers
Common questions
Account and billing
Does creating an account charge me?
Creating your account does not charge you. Choose your subscription in Plan and billing and review the amount before paying securely through Stripe. It starts once payment is confirmed.
Channels
Do channels work immediately after registration?
No. An administrator must authorize and test each external provider connection.
Can I use more than one email inbox?
Yes. You can connect multiple compatible mailboxes to your company workspace.
Assistant
Does RouterClip answer every question automatically?
No. Automatic replies depend on the rules you enable and on the information in your documents. An agent can handle other requests.
Can the assistant book appointments?
Connect Google Calendar or Microsoft 365/Outlook, choose a calendar, and set your booking rules. Enabled assistants can check available times and book an appointment after the customer confirms.
Can customers leave a message for someone?
Yes. Add contacts such as Sales or Support, choose their priority and notification methods, and assign them to your assistants. A customer can ask to leave a message for the right person.
Calls
Can a voice assistant answer calls?
Yes. Connect a compatible phone number and provider, enable AI, and choose the assistant for that number. You can instead send calls to your team without AI. Recording is optional; the assistant transcript and summary can be emailed from a connected mailbox.
History and data
How much conversation history is included?
Every plan includes 12 months. Choose 24 months for an extra €10/month or €120/year, or 48 months for €15/month or €180/year. The limit applies to resolved conversations, including their call recordings and transcripts; open conversations and knowledge documents do not expire automatically.
Can I download my data and close the account?
A company administrator can request a private export in Data and privacy. Closing the company requires confirmation and gives you seven days to cancel the request. Reducing your history allowance gives you 30 days to export affected conversations.
Keep exploring
Create your company workspace
Create your account, choose a plan, and connect your channels. RouterClip hosts the platform for your team.